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Managing the Business of Helping: Overcoming the Myths of Outcomes Management

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John S. Lyons, Ph.D. has 35 years of experience in the pursuit, approach and implementation of outcomes management. Over the course of these experiences, Dr. Lyons has learned that many of the ideas about the nature of behavioral health intervention outcomes, though widely seen as truths, are incorrect. These false beliefs are referred to as the “myths of outcomes management.”

In this presentation, Dr. Lyons will provide a brief overview of some of the more common misconceptions surrounding outcomes. He will then present an approach that attempts to build on this learning and transcend some of these myths with the goal to create a more meaningful approach in how to effectively help others. This approach is called Transformational Collaborative Outcomes Management (TCOM) and has influenced the creation of the CANS and ANSA assessment tools among others.

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